Frequently Asked Questions
Everything you need to know about your Sisters and Seekers order.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express delivery options are available for 1-2 day arrival within the UK. International shipping times vary by destination.
What is your return policy?
We offer a 14-day return window from the date you receive your order. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund.
Do you restock sold-out items?
Many of our core pieces are restocked regularly. We recommend signing up for 'Back in Stock' email notifications on the specific product page so you are the first to know when it returns.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options including Klarna and Clearpay for flexible installments.
How do I find my correct size?
Each product page features a detailed size guide. Our items generally run true to size, but we recommend checking the specific measurements if you are looking for an oversized or slim fit.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are usually unable to make changes or cancellations, but you can return the items once they arrive.